Hitek Returns & Warranty

30-Day Return

Non-customized items come with a 30-day Money Back Guarantee. If you are not satisfied with the product for any reason, please return it within 30 days of receipt, in "new" condition and in original packaging. Products that are not in the original packaging, with damaged packaging, scuffs and scratches, or other imperfections are subject to a 25% or more restocking fee. Damaged products cannot be returned. 

Customized Hitek products and customer built items, such as charging carts, cannot be returned. Samples cannot be returned and do not come with any warranty.


Product Warranty
Slim Tough iPad Case Lifetime
Rugged Laptop Bags 3 Years
iPad Keyboards 1 Year
Charging Carts 1 Year
Products with battery 90 Days

Normal wear and tear such as scratches, scuffs, dents, and other cosmetic defects are not covered by our Warranty. Physical damages caused by excessive force, mis-use, and accidents are not covered.

Under no circumstances can Hitek be held responsible for any damages of any customer's equipment as a result of using our product.